Return Policy
Refunds / Returns (if applicable)
To be eligible for a refund, return, or exchange, you must first email us within 30 days of receiving your order at contact@veltrivo.shop.
Once we receive the returned item, we will send a replacement if available. If a replacement item is not available, we will issue a full refund for the purchase price of your item.
Lost or Stolen Packages
Veltrivo is not responsible for lost or stolen packages that are confirmed as delivered to the address entered at checkout.
Upon request, Veltrivo will confirm the delivery to the provided address, including:
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Delivery date
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Tracking information
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Shipping carrier information
This information can help you further investigate the issue with the shipping provider.
Exchanges (if applicable)
We typically replace items only if they are defective or damaged, but we understand that situations may occur.
If you need to exchange an item, please email us at contact@veltrivo.shop, and we will assist you with the process.
Shipping
To return your product, please contact contact@veltrivo.shop for return instructions.
Please note:
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Customers are responsible for return shipping costs
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Express or priority shipping costs are non-refundable
Important Notice
We have been informed that some of our shipping partners have experienced high demand in recent months due to global circumstances. As a result, some orders may take up to 30 days to be delivered.
If your order is affected, please contact us and we will do our best to resolve the situation as quickly as possible.
Contact
If you have any questions, please contact us at: